From the moment you purchase a TecAmp product, our team moves in harmony to ensure that your experience of buying, playing, and owning a TecAmp product is a wonderful experience.
In short, we make you part of the TecAmp family.
From our attention to helping you select the right amp and speaker cabinet/s for your needs, to online tutorials, and available consultation by phone, we ensure that you experience is “next level” all the way.
Our follow up further ensures that you are on track, and that you understand how to get the full potential from your new gear.
When questions arise, or should you experience a problem, our staff will quickly address your needs. Should you require a loaner amp, we are here to help and have available service plans that offer options for expediting shipping. See our various warranty options— Extra Care Service Contracts— detailed below. We always want you to stay up and running until your amp can be repaired and returned to you.
All TecAmp products are covered under a 3-year warranty to original owner. Amplifier units must be returned to TecAmp with an RMA# for evaluation. Speakers are warranted against failure due to manufacturer's defect. *
(*Speakers, HF drivers, crossover and switching circuits that are damaged due to misuse are not covered under warranty.)
We appreciate that you have made an investment in TecAmp, and our staff will go the extra mile to ensure your complete satisfaction. However, some players’ needs require extra-special handling and care, and to accommodate them we offer the following Extra Care Service Contracts, which offer an extra level of peace of mind for 3 years:
For a $299 fee our TecAmp Extra Care Over Night plan caters to players requiring “bomb proof”/ uninterrupted service. TecAmp's Overnight plan guarantees that you'll receive a loaner unit within 36 hours. (TecAmp will typically get the amp to you within 24 hours unless restricted by Saturday/ Sunday cutoff times for shipping.)
For a $149 fee our TecAmp Extra Care Custom plan includes ground shipping of loaner amp. (Typically 3-4 day shipping in the Continental US)
For $105 extra, this plan extends TecAmp's standard warranty from 3 years to 5 years for the original owner. To ensure extended coverage the original owner must use our Mogami Platinum speaker cables. This plan includes our premium 12-gauge, 4 foot, Mogami/ Neutrik speakon to speakon cable.
(This is for transfer of coverage of remainder of 3-year standard warranty to non-original owner.)
We offer warranty coverage to non-original owner for the remainder of the original 3-year standard warranty coverage. Applicants must fill out a Non-Original Owner Registration Application and submit a one-time $55 transfer fee.